Might be a bit long. But worth reading.
The only reason I gave this place is a 1 star because I truly believe customer service comes before anything. I have been coming to this lounge for nearly 8 months now. However my last visit was the worst experience I've ever had within the restaurant business.
I had guests over from overseas that had a layover in Toronto for a few hours. Took them to downtown showed them the sights. And 2 hours before the flight I thought I'd take them to my spot, shishalicious. They weren't really interested in smoking but I told them they serve food and drinks as well. Got there, one of the guys got us a nice spot to sit. And while going to the spot assigned the manager comes yelling asking me what I was doing. I calmly told him one of your guys had told us to take a seat here. He stares dead into my eyes walks up close to me as if he was gonna start a fight. Tells me " buddy I'm the manager no one is allowed to sit until I say so". He kept implying as if I was lying. So I see the guy who I initially met walking out of the kitchen and I point out to the manager he's the one who got us these seats. He went running to the guy and started confirming if what I had said was true. During his 2 min conversation with his guy he kept point his finger at me very aggressively. And right then I should've know to get out of the restaurant. But mind you, the guests were standing right next to me and were observing the whole drama going on. So his guy walks up to us and takes us to the table. And I could tell the manager was still staring at us. As soon as we place an order to the guy which summed up to around $50 the guy said my manager instructed me to take A MINIMUM ORDER OF $100 from you.
3 PEOPLE,, $100.
The shitshow went on for about 10 minutes and then asked us to leave. I was so embarrassed. I kept emphasizing the fact that I have guests with me. Don't do this to me. They showed no mercy and asked us to empty the chairs. Everyone was starring at us while walking out. As I was leaving the staff including the manager had the biggest smirks on their faces.
You guys probably thinking but why would he do that?
Only one reason.
Because I proved the manager wrong. He was so confident that I was bullshiting my way through just trying to get a place to sit.
And as soon as I pointed toward the guy who got us the seats and he told him that yes indeed it was him who told us to sit there, any 10 year old could tell by looking at his facial expression that he was feeling like he had lost all his fortune just by being wrong.
Very funny though. The many times I came in with by boys and girl friends, never had a problem. They'd be happy to get us a seat. The one time I come in with an older and simple couple, this is what I run into.
Never going back here ever again. Made sure non of my friends do either.
You guys just lost 25-30 frequent clients.
Really hope this helps
Thanks for reading.