I have been coming here for years, I really like a few of the girls although they don't stay here for long. Walked in to get service done yesterday and was told the girl who was supposed to be there had called in sick. Of course totally understandable- things happen and I didn't have an appointment. No problem, I just make an appointment for the following day, today. Showed up today for the appointment, I was 10 minutes early. Turns out the girl made my appointment for the wrong day and I don't have an appointment today after all. Ok fine- the girl working the counter says she can take me after this client, it will be 15 minutes. Great, I'll wait around, no worries. But after 40 minutes she takes the other guy that's waiting and doesn't even look at me even though she knows I'm waiting? Ok I give it another few minutes... nothing. And now they close in 5 minutes..... wasted close to an hour waiting at the counter for nothing. I seriously would have given it zero stars if it wasn't for the fact that The other girls that works the counter is so great. But unfortunately after 15+ years of coming here for hair and services it's just gotten so bad and barely deserves two stars.