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  • This is not our first experience at Hampton Inns, and we are happy to say, they have all been very good. The room was exceptionally clean (kudos to the Housekeeping team member on the 7th floor!), the linens and towels fresh, the bed (sooooo) inviting, soft and firm pillows for your choosing, fast free WiFi, Neutrogena brand amenities including mouthwash and shower gel. The free hot/cold breakfast is one of the reasons why we keep choosing Hampton Inn wherever we travel, and the value received for the price, is simply right! Their full breakfast ensures a great start to your daily adventures in the city. However, as a fellow hotelier, my favorite part is always how the staff makes me feel. It is evident to me that Hilton provides excellent training and (hopefully) has a fantastic recognition program for their team members that give 110%. From check-in through check-out, Garan was a shining example of what Customer Service should be. We were very, very pleased with his demeanor, professionalism, personality and attitude. He addressed us by name, he anticipated our needs, and he sealed the deal with something as simple as offering us a couple of bottles of water for our day trip. That desk was full, but he handled it like a champ. We never felt rushed but we also never felt that we waited. Every move was the right one. Also, even though she had a busy counter, Daniella acknowledged my husband and I immediately upon arrival to the pantry/mini-store on our second night, and as soon as she was free to, she offered orientation and even assisted us with the WiFi on our mobile phones. She was professional and sweet, but it is the fact that she made sure we knew that she saw us, even if she was presently assisting someone else, that stood out to us. These two individuals offer true Customer Service, and they should be recognized for it. Great experience. Will be back!
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