So I just recently moved out here from Dallas and one of the things on my list was to find a great sandwich/sub place. Sandwich Masterz was one of the few places that pop up on google. The first time I order something (which was a Sweet Chicken sub) from there the customer service was amazing and sub was on point. The employee was super friendly and helpful. The sweet chicken sub was so good that I order another one to go.
Fast forward today, 6/19/2017. I decided to pick up a Sweet Chicken sub to go today. I ordered just the sandwich this time. I was talking to a gentleman at the register (tall guy with glasses), I told him that I was a big fan of the sweet chicken sub. Thanked him and went home after. Made it home and turned on the tv to watch Friends. As I savagely eat one half of the sub, I was about to demolish the other half when I realized that there was a strained of hair in my sub. I completely lost my appetite and immediately throw the sandwich away. I called the store to explain what I found in my sandwich and the woman who picked up responded with a lack of concern and only asked for my name...hoping for a more responsive interaction I messaged the store via Facebook.
********************UPDATE******************
Sandwich Masterz owner Cas contacted me this afternoon and apologized for the issue and will make another sandwich for me at no cost.
******************UPDATE 2 ******************
After work, I went to Sandwich Masterz and owner Cas again apologized for this issue and made another sandwich for me on the house and gave me a gift card for another sandwich meal combo.