A family member's car didn't start on a Monday morning. So we booked a last minute car rental online so she could get around while it was being fixed.
During the booking process a phone number etc is required. When we arrived at the location, the front desk person said there were no cars available, and they did not have a number to call to let us know. (Yeah sure).
There were several cars in the parking lot. He proceeded to tell me those cars were for people who made reservations ahead of me (2 weeks prior). Obviously if a reservation was made due to car issues it cannot be made 2 weeks in advance, as he suggested. Also, why are reservations allowed if they have no cars available? B. S.
He said a car would be available in 4 hours and grinned like he was doing me a favor. Please. Bye.
Anyhow, we ended up going to Hertz at the Embassy Suites down the street. Got a car with no reservation with excellent service at a good weekly rate. Ask about their AAA discounts.
Shameful customer service at Enterprise.