I have been taking my 92 yr old neighbor to OG for several years, at least 1 a week. Always a great experience and great service until 16 Jan 2013. We were seated in Alexs' section, it was a terrible experience. She was not even friendly!! A couple came in after us and sat across from us, they already had their salad and bread sticks by the time we finally got our hot water for tea. The couplealso had their soup by the time we got our salad. Then Alex came by amd ask if we needed any more salad or soup. I clearly stated "we just want our soup" as we had yet to receive it!!! She still was in no hurry to get our soup, we will go back but will ask not to be seated in Alexs' section!!! I think OG neede to instill to be prompt and friendly when serving customers!!!