We were in Pittsburgh for a Steelers game and had explored the downtown area one night. We happened to Google "milkshakes nearby" and The Milkshake Factory was close by. I am sure glad we came across this clean, friendly shop. The shop itself is bright and welcoming. The staff is friendly and helpful. The menu is full of varieties for everyone and I don't think you can go wrong with whatever you chose. We came back another 2 times to try more of the menu. The cookie dough, fried ice cream, and pecan pie shakes were my faves. I'd rate this a 5 star, however, there were chunks of goods that didn't make the full blend, but obviously that didn't stop us from coming back 3 of 4 nights