I've been here probably 100 times over 5 years. I feel like it's slowly going downhill. The last few times I've pretty much said each time I won't come back.. They are knowledgeable but they don't practice what they preach except in their display tanks where you can't buy the merch anyway. There are always dead dying fish in the purchase tanks and the plants aren't doing well.
Plant selection in general is pretty dismal. Except in the display tanks! See above. The last time I bought a plant there I brought home Planaria. The tank was running with just water in it for weeks before with no issues. Since there were no fish it was treated relatively easily.
Soft water freshwater fish are being kept in relatively cold alkaline waters, so when you get them home into your tank with correct temp and ph parameters they are likely to die. (they did replace my fish after a water test)
Avoid at all costs the dwarf (pea) puffer tank. I was horrified to see 20+ of the tiny puffers sucked into the filter intake and rotting! I went back a few days later and the rest suffered the same fate. ahhh! Luckily I was able to steer my child away from seeing that horror.
If you go on Monday, Tuesday or Wednesday or Thursday before they get their weekly fish shipment there is no selection. They won't special order fish quantities under 100.
They keep their store betta in one of those horrific befta cubes :(
Oh well.