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  • I'm torn between giving this place 2 stars or 5, so I'll split the difference with 3. The pizza here is my favorite in Charlotte- definitely 5 stars. Their customer service is rather lacking, more like 2 stars. I called to place a to go order after a very long Saturday running errands, I hadn't eaten all day and was looking forward to a DaVinci's pizza. I called to place my order at 9:35pm (the website states that they are open until 10pm.) I know 9:35pm seems very specific, but I was so floored after making the call I checked my cell phone to see what time I placed the call. When I called, they refused my order stating they were only doing "fast food" at that time. If they are going to be open until 10pm, they need to work/take orders until closing time. I have worked in the service industry and we all hate when customers show up 5-10 min. before closing, but we dig in, smile and serve them because they are the customer. I can understand if I was calling with a large multi-pizza order 5 minutes before closing, but placing an order 25 minutes before closing does not seem unreasonable to me, This is not the first time I have called "late" around 9:30pm to order. Another time I called they took my order but not until after they made sure I was aware they closed at 10pm and they asked me if I was sure I could make it by 9:55pm. Again, I understand after working a long day that leaving on time is great, but never in the service industry have I been able to leave the minute the doors close.
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