My husband had shoulder surgery at North Valley Surgical Center. His appointment was scheduled for 12:30 and it was right on time. The nurses there are unbelievable in a good way. My husbands surgery was more involved than what they thought and the nurses got his pain under control and called me several times the next day to see how he was doing. So I have no complaints with North Valley Surgical Center staff they were excellent.
However their billing department needs a lot of improvement. Before surgery they estimated how much we would owe and we ended up being charged $2600.00 to much. They're willing to take your money however to give it back is a huge ordeal. I called their billing department and got transferred to Sabrina's answering machine she handles the refunds. I left 7 messages for Sabrina and she never returned my phone call. So I decided to call the payment center well lo and behold I got a live person to speak to, I told him the issue that Sabrina would not return my phone call and they transferred me and I told them I wanted to speak to a live person not an answering machine. I ended up getting Sabrina never once did she apologize for never returning any of my seven phone calls and was not helpful in the least. She told me since my refund was over $1000 there was nothing she could do. She told me for that amount of money it needs to be approved by two managers to get a refund. Which she did agree I was supposed to get the refund. I asked to speak to a manager and she said no one was available and the refund would take a quite a while because there was a stack of refunds on the managers desk. I waited several weeks to see what would happen and no refund was applied back to my card what a surprise. Thank goodness I paid this bill with a visa I called my credit card company and disputed the amount and they took care of it for me within three days.