I've been an indoor tanner for many years and I've lived all over this great country. I admit in the past that Body Heat has had some issues regarding employee attitudes. But I have noticed a dramatic positive change over the past year...the stores have always been spotless and their equipment is as good as anywhere in the US, but the staff seem happier and better trained than in the past. I'd recommend to anyone that's had past issues, to give them another try...except for some of the upset ex employees whose faces I've recognized on some of these posts...Kudos to Body Heat for cleaning house and bringing in some good staff!