Was at the Chip for dinner on 4/8. I ordered steak, my wife ordered a burger. We both made it clear to the server no red in the meat. I cut into my steak and blood comes out of steak. The blood turns the bottom of the biscuit red. My wife's burger was as red on the inside as well. As i cut into my steak a gentleman who seemed to care asked me how are food was. I let him know how it was not cooked the way we asked it to be cooked. He had the food redone and cooked the way I wanted it. My wife was super hungry and just ate the burger the way she didn't order it. I appreciate the man who came over and checked on us and eventually gave me a steak the way I first ordered it. We will go back to the Chip cause I feel they do care about the customer experience. I really want to give a place 5 stars but most restaurants are not worthy. I think it is best to just stay home and cook my own food.