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  • This review is based on the customer service I received over the phone because I did not go in based on phone calls. I called to ask about pricing and appts. The girl on the phone was not the receptionist and had to defer to the receptionist multiple times throughout the call. She also sounded confused by my questions. I needed to make an appt for my mom to have color, cut and style done. The girl asked if she could call me back to confirm space available with the receptionist. 15 mins later she called back to confirm my appt. Day of appt I receive a call an hour and 15 mins before. Asked if I would be able to move time to later that day. I said no I needed the time I set. Asked if I could switch days. I said no I needed the appt I set, I would be leaving town. Asked if I could come in that night, again I said no. She then tells me to come on in and she'll see what she can do. I ask her will I be seen or just sit around? I don't want to waste my time I have somewhere I need to be which is why I set the appt time I did. She kind of mumbles hold on I hear some shuffling sounds. She says Sure come in at 9. I did not go in for the appt based on these calls. The first one didn't bother me too much bc the receptionist could've been busy etc but the second call was enough. They had no concern for my appt time or my time constraints when I explained I would not be able to make any other time besides my set appt. I was told they open at 830 so the appt should've been one of the first ones. The excuse was the student was running late but I was asked to come in at 1245. That's almost 4 hours difference, late is 5-10 mins. I just found the call upsetting. Would've been my first time but the customer service on the phone was extremely disappointing. Makes you wonder if they are this disorganized/confused on the phone how well will they do?
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