You really want to plan ahead when you come here. Perhaps it's the location, but the wait time always seems to be an hour or more. Fortunately this is one of the few restaurants that have joined the technology revolution and they will text you when your table is available (and give you ten minutes to make it back to the restaurant.)
The food here is PHENOMENAL mostly because you can create your own burger using whatever fine ingredients you like. Smoked Gouda cheese is a good choice.
There seemed to be several customer service issues on our last visit: no bacon on my burger and no lemons with our water - despite asking for both. They were kind enough to try to fix things though.
Definitely recommend this place but I guess patience and persistence is key if you plan on it.