Walked in without an appointment on a Thursday and with my own design and walked out a couple hours later with a lovely new scroll work around my forearm by Tony (who had some excellent tunes on shuffle btw).
The shop is relaxed. Staff was friendly and unpretentious. They have all the artist portfolio's up front for you to browse through. They had a tv in the waiting room and lots of tattoo magazines and the like as well as some tattoo flash, body jewelry, and merchandise to look through.
I felt very comfortable from beginning to end and as a result would recommend the shop and artist to my friends. I'll be returning for more ink soon.