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| - Recovered my vehicle in Las Vegas. Noticed some dents in the door that were definitely not there before. Called the office the day it was recovered and they said to email a certain person whose name I will withhold.
This was on a Friday and there was probably 30 minutes left in the business day, so I waited until Monday to email pictures.
No response to my email. I sent a follow up email nine days later only to receive an auto email saying, said individual, is on vacation for another 4 days. That's fine, it's the Holidays.
I call again 12 days later (plenty of time for the Holidays to pass) and talked to this individual. They were argumentative, terse, and most definitely not customer friendly.
They made no acknowledgement of my emails as proof of contact and timeframe...instead just staying without any objective backing, "Our trucks cannot cause that damage. You signed a waiver releasing us from any damage, so there's nothing I will do further."
They were small dents, I was patient, and calm on the phone....and even patient the day I recovered my vehicle and they lost my electronic entry key (I chose to have them take $100 off the bill rather than wait 3 hours for a locksmith to arrive).
At the end of the day, I will not disparage them or this individual with emotional rhetoric. They may be right legally with their "waiver," but I would not recommend their services to anyone.
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