Zupa's has excellent food. I've been here multiple times and am always left satisfied with my eating choices. Of course, the food loses some flavor when the service is so awful. Every time I've come here(different times, different parts of the year, ordered different food) the staff is completely apathetic and doesn't seem to know how their own restaurant works. They pass you and your food along through the line(salads, soups, sandwiches, dessert, drinks, and register) and yet don't have a system to know people's orders through the line. It's a bummer this place has such awful customer service(I blame management) because their food is wonderful.