Last night I really wanted Red Robin, so we went there. And I ordered one of my favorites. Cutting into my burger like I usually do; I noticed it was kind of hard to get through the middle. When I finally got through it I noticed a white layer that looked funny. So when I lifted my bun I realized there was still paper wrapping for the cheese on my burger. We asked for the manager, the waitress that we asked was rude. Then the manager came over asked what was wrong I showed her and she took it fast, without saying much; not even an apology for the BOH. Then came back and told me they're making me another one. Still, no apology and my waitress didn't even come over to ask if anything else was wrong or be empathetic either. I don't need sympathy. But to not show any care for a customer like that for something like this happening. No. And on top of that we still had to pay for that burger. I'm so disappointed, I love Red Robin. Never had a complaint before but last night the service and food quality was extremely poor.