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  • My family and I have gone to First Watch Restaurants since I was a child, I'm 35 now. We have always loved their food and the people. As an adult, I go to the First Watch on Thomas Rd and I love the updated look and the food. This morning my sister invited me out to breakfast and we were both so excited to see that the Good Egg on Ray Rd was now a First Watch. Happily, I accepted and we went with her two children (daughter who is almost one and a son who is three). The food and wait staff were wonderful; however our experience was marred by the manager. If looks could kill! He was unpleasant to be around and was quite frankly, a curmudgeon. My nephew and niece are children and while I do not condone bad behavior at restaurants by children, both of them were far from disruptive. My niece was loud but not crying. She's learning to talk, she's learning to hear her own voice. My nephew is three and while he did not stay seated the whole time we were there, he was NOT disruptive. He walked near the bathroom but did NOT go in and out of it OR disturb other guests. He did NOT yell or throw food or whine. He giggled and laughed. My sister and I completely understand that some guests might not want to sit next to toddlers and one couple was reseated. The manger did handle that appropriately. However, the rest of our time there he would walk past our table, which was near the restroom, just to see what my nephew was doing. Then he would walk past us again and give my nephew and us a look mimicking "shaking my head." As we left, there was couch and just like any toddler, my nephew leaped onto it. He did NOT stand on it or jump on it. He was happy and oblivious to the dirty stares given by this manager. However, we were not oblivious to those stares and as he walked pasted us with a surly look on his face, I stated, " You don't have to look at us like that." To which he did not respond or even attempt to address. Listen, I've been a waitress and a hostess in the past. And I have worked for high-end restaurants to your local "mom and pop" diner and I have seriously never encountered a manager this unhappy and rude. My sister and her husband take their children to restaurants all the time and the kids have behaved similarly to today and she has never been made to feel like a bad mother in all her experiences at a restaurant. Needless to say, we will not be going back to First Watch on Ray Rd. as long as that manager is still employed there. I have NEVER written a Yelp review before but he, for lack of a better term, poked the bear. He's the manager of a breakfast place. You are to be happy and cheerful. He unfortunately lacks the tact and understanding needed for a managerial position. I would steer clear of this place if you have children. Try U.S. Egg down the road, they are a lot more kid friendly and happy!
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