Admittedly the quality of the product has dipped over the last 10-20 years but i still order relatively regularly as it's quick easy chicken.
I ordered on Saturday night and received an email advising my order had been placed. I waited for 2 hours and my food never came. I sent a message that night and received an unapologetic response the next day advising that their call centre had closed and that they attempted to call my phone number.
I had advised that all previous correspondence that was with Swiss Chalet had been received via email, including order receipts and order tracking, yet no correspondence was sent advising that my food would not be coming.
By midnight i was stuck with whatever i had in my fridge and ended up microwaving swiss cheese and bacon (!!!)
No resolution has been offered at any point and no further orders will be placed by myself.