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  • I have been coming to El Encanto since they opened in FH. And the attitude I got from the female mgr tonight was... well unbelievably bad..... I ordered the Pork Shank special... and it was not good. It was a leg of pork, under cooked (not the fall of the bone I expected or was told...cause if was cooked all afternoon....) the black beans were not cooked completely as well..... and we ordered two of the pork shank specials....now .. that being case... what blew me away was that I did not get an apology or I am sorry this happened from the mgr....Andy is our favorite waiter and always our first choice when we dine at El Encanto and his service is always first rate..... but what is wrong here..... another new mgr who doesn't get it.... its all about making a customer happy.... if this was my first time... I probably would never return.....she should be fired.... what is she is doing in the F and B business? and a manager as well.... very disappointing ..... and not even a reduction in my bill one drink or one dollar... not that I expected it but it seems like a little empathy or something, ... and so it goes..... another nice restaurant managers who don't understand what the service industry is all about.......
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