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  • Okay so I know I wrote a hideous review about this hotel previously which I already deleted, but I am deciding to write another one based on the most sincere and genuine worker they have there named Stephanie. When Stephanie received word that I had lost my expensive perfume in the room I had stayed in the night before, and having not found it, she decided to send me a new bottle with extra amenities. She went above and beyond and made my day! She was very empathetic in the sense that it was a Christmas gift and was very sensitive and professional when handling this situation. I definitely was not expecting to receive the two additional items along with the perfume, and this simple gesture of her doing so made me feel like she truly did care about how disappointed I was when my item that I accidentally left in the room went missing. I could have easily bought a new bottle of perfume, that was not the point. The point was that as stated previously, it was a Christmas gift that I had just received it was my favorite scent, and I just wanted someone to come forth with it. But thanks to Stephanie and her generosity my perfume was replaced and so was my hope in this hotel. If I ever had the chance to stay here again, I would want to personally thank Stephanie for everything.
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