You can only give a place so many chances. The past 3 times we've attempted to have lunch here it's been a 15-20 min wait. I don't mind waiting but when there's at least a dozen open tables, it's not acceptable.
When asked why the long wait with so many open tables, it's been the same exact answer 3 times. "We just sat two large parties and don't want food times to be too long." They seem to be reading from a script.
At least sit people at one of the open tables and take a drink order. Much better than making them stand around at the over filled bar.