I boarded my dog August 24-27, 2017. No problems with drop off. Staff always seems friendly. This was our second visit. I left food, bowls and her cage with a towel we slept with the night before to comfort her. We checked in Friday and Sunday. We were told all is well by the staff. Picked up Nia Sunday around 6pm. It was extremely busy. A lot of dogs being dropped off (4) and picked up (5) while I was there. I asked why there was a different blanket in Nia's cage. Nicole said another dog got into her cage and peed on Nia's towel. First warning sign. Got into car when I realized staff had not returned food or vitamins. Went back in (more dogs being dropped off and picked up) to get food. We returned home. As usual, I placed cage outside so that I could rinse out before bringing back into the home. Shook out the blanket given by Gilbert Dogs and a large roach flew out of it!!! I killed the roach. Second warning sign. Called terminix to schedule an appointment to spray (I'm an official germaphobe) inside and outside my home. Nia licked her private area excessively. Third warning sign. Looked at her area and it was red and swollen. Early morning (7:12am) I call Gilbert Dogs left detailed message with Erica. She assured my the manager would call me back around 8:30-9am. Noon..no call. I called again (12:12pm) call went to voicemail. I left message. No call. Today at 7:34am I called again. Spoke with Christine (I believe that was her name..something with a C). Retold my concern. She also assured me she would call me back once she spoke with the manager. It's 4:56pm. No reply. Took my dog to the vet because I thought she may have kennel cough. She has the shakes and what resembles dry heaves. Fourth warning sign. Doctor confirmed vaginitis and a possible UTI. Said if the antibiotics do not clear up the heaves/cough bring her back in for an X-ray and blood work.
My concern now is that my dog may have been violated and the towel probably had blood on it. They said they washed the towel but did not return it
Think twice about choosing this facility for your loved one. I thought we would have another pleasant experience but we did not. Maybe too many dogs and not enough staff. I'll update post if and when I get a reply.