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  • If you want a decent alarm company DO NOT go with this one, HORRIBLE. They previously bought AVS Alarm, which was also a horrible company too. Their customer service is bad and if anything goes wrong, you must fight with them to get anything resolved. When they took over my account I had issues with my system and it took them many times to get the things fixed. I had to take a lot of time off from work since they will not send anyone after hours, because they didn't want to pay overtime to have work done. I had also asked for wired pad to be put in and was never given a quote, until I received a bill in the mail. They wanted to bill be an astronomical amount and after telling them to come remove it, they just wanted to keep arguing with me until about 30 minutes later they decided to not charge me. I was under the impression that I was not going to be charged since I was never quoted and amount. Months after I canceled my service they expected me to pay a monthly service charge and a cancelation fee for horrible service. After attempting to resolve this with Rick and explain to him why I should have to pay this, he said that he would call me back and never did. 3 months later I received a collection letter in the mail and after trying to talk to someone about this, no one ever called back. They are very good at not contacting the customer and if you are in this situation they will play the wait game and send you to collections. They are also bad at documenting your calls and concerns, so if you do choose them always document you actions with them. Update: The owner still has not contacted me back about any details and will not do anything to remedy the problem. He will make you wait and do whatever it takes to ensure that your account moves to collections and will also not take you out of collections. This company uses bad tactics and practices to bait customers into a bad service.
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