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  • RUDE AND DISCRIMINATORY We decided to take my in laws who were visiting from California to Firebirds yesterday evening to enjoy a nice dinner. My husband and I had been here before and we loved our food and service. Tonight was very disappointing and offensive to say the least. Our server Tom greeted our table introducing the specials and asked for our drink order. We all had ordered water since we hadn't had enough time to peek at the drink menu. You could tell it bothered him we ordered "just" water. He brought us our waters and gave us a few minutes to look at the menu. He came back with a Hispanic gentleman named Carlos. Confused he asked us in Spanish if we had questions about the menu as Tom was by his side. Puzzled we then realized he had ASSUMED we needed an interpreter!! My husband let Carlos know we were fine and Carlos proceeded to ask us what we were looking for as far as menu selections, again my husband assured him we were fine. As we peered past Carlos's presence we could see the nearby tables staring in our direction in a negative glance as if something was wrong. As the night went on our food was good and Tom was mediocre. He forgot just a few things, but would possibly go unnoticed hadn't the big incident occurred before. We wanted to enjoy our dinner with our family and had to actually process what had happened. We ended the night and didn't seek manager conversation as we didn't want to cause another spotlight at our table which Tom nicely had done for us earlier by recruiting an interpreter. I'm truly insulted not only for myself, but for my family as well. No body deserves that type of treatment and I truly hope that this is the first and last time this happens to any customers who choose to visit this establishment.
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