I purchased a full kitchen suite from Spencer's (on Scottsdale Road) July 2010.
First, my sales person, Paul, swore he would help me with the rebates that were available both with Whirlpool and the state at the time. He said he submitted and when I called to confirm, both rebates were ineligible because everything wasn't submitted in time. I lost out on nearly $500 in rebates because of Paul.
Second, on September 10, 2010, my refrigerator stopped working. Turns out the fridge stopped defrosting itself and the board had to be replaced. Spencer's sent someone out and it was repaired. September 9, 2011, the same thing happened again. This time Spencer's refused to help because it was 6 weeks out of warranty (even though this is a continuing issue). I used my home warranty and a repair person came out, confirmed the same issue (computer board needs to be replaced for a second time) and stated this is a rarity and that I got a faulty fridge. Paul has done nothing but provide lip service. He says he contacted the Whirpool rep and that Whirlpool would make this right. I have heard nothing from Paul or Whirlpool. I understand that sometimes you just get a lemon...what I don't understand is why Spencer's doesn't stand behind the products they sell...especially such new appliances. They care nothing about you. They will say whatever they need to in order to get you to purchase and out the door. Their prices might be good but you will get nothing else with that - there is ZERO service here!!