I made an appointment a few days ago - they are not easy to contact. It seems to be a group of people - arrived 10minutes early as instructed. Place closed and temp. outside is 110F. No-one arrived - got a phone call to say that the appointment was cancelled. They claimed they had tried to contact me by phone. I suspect they are very low volume and the person involved could not be bothered to come in for a Groupon massage. I had a 50 min round trip drive. They could have left a text mesaage or emailed me. I will not be returning and will get a refund on my Groupon.