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  • This was the second time I have attempted to try Carolina Ale House. I met my wife on the way home from work, we arrived around 5PM before a crowd was there and were seated immediately. I placed a beer order that arrived quickly, then everything went down hill. We placed an order for some pretzel bites, and my wife added on some cheese dip with it. While we waited for them, another table was seated near us. We then waited...and waited some more, and watched a server place some appetizer dishes and napkins on the table next to us. Our Pretzels came out, glistening in butter, they were placed on the table by the Flash I assume, as the pretzels seemed to show up without any . But we had nothing to eat them with - no silverware, plates, just hot pretzels. We waited over 5 minutes to find someone to ask for some plates - it was our server asking how they were... In total - 8 minutes went by from the time the pretzels came to when we got plates. Lets fast forward to 630pm. Still no food, and my beer has long been gone. We flag down our server, who finally goes and gets the food that has most likely been waiting for us and brings it to the table. My wife's sandwich was not what she ordered. My kids mac+cheese wasn't just warm, it was cold. And my grilled Tuna sandwich that was ordered medium was hard as a rock. It's now 7pm. After speaking to the manager who seemed to care little about anything, I told my wife I was done. My kid who was eating his fruit kept my wife there while they tried to bring out a correct order. I told my wife I was heading home and I would see her there and grabbed a McDonald's frozen patty - which made this entire experience even worse. It's a shame since the food looked decent and the inside setup, while EXTREMELY noisy, is a nice layout for sports with a good beer list. But, the entire operation lacks any sort of order - like it's run by headless chickens. They might want to try poaching someone from a successful place that keeps their people in working in a good order.
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