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  • Very frustrated by Moon Valley's customer service. Stopped in on November 21 and placed an order for approx. $5070 and was told all plants, trees, and palms were available. We informed staff we would be back in a day or two to pick up and was informed that that would be fine. Sadly, that was not the case. On the day of pickup, Moon Valley told us that they could only fill half the order. HALF?!?! How is that possible? With regret, we took the limited order, asked for the balance back, and got our other plants elsewhere. Staff told our employee that they needed the credit card used for the order for the refund. So back in I go. I provided them with the card and was told it would take a day or two for the refund. Well here I sit six days later still waiting for the refund. What a joke! Call is being placed now in another attempt to resolve this issue. Fingers crossed. Not how this transaction should have gone and I have provided them with lots of business in the past. Think it may be time to utilize another nursery for my business needs.
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