I think if the walk up counter was gone this place would do a lot better. Waiting in line was not too fun. The person in front of us had a larger modified ticket and was totally annoying to listen to..we did tip the counter staff and server. We were approached too many times asking if everything was "good" . Burgers were good but first basket of fries was a pile of crumbs. For $6 a basket, there should be fries not crumbs. They were replaced fast but the guy did look offended. I think the service staff really reallyyyy wanted to make a impression so they would get tipped. ( kinda like a buffet, servers hope they get something ) Six plus times asking if something was "good " was overboard. I think if it was just a regular restaurant without the counter it would keep
The servers more busy and they would not be stressing if someone was going to tip or not. I do not like being interrupted every bite I take lol.
Burgers were good so don't worry on that part!