The front desk was okay and due to an error, I was not able to get the seasonal massage that I booked a month prior to my trip to Vegas. Thankfully they did offer a 20% off for the inconvenience; however, I the lady at the front desk of the spa did not even tell me about it. I actually knew of it because I called a day ahead to confirm my appointment. Anyway, the lady inside the women's spa room was nice and my massage therapist did not arrive on time. He also ended 5 minutes earlier. The massage ended around 2:47 when I had a 50 minute massage booked and he did not even arrive on time. His massage was also terrible. I get regular massages since I exercise regularly. It felt like he was pulling and tugging my skin instead of massaging my muscles. He also didn't apply enough massage oil when he did the upper body. The foot scrub was rough and he massaged it full force. Was he trying to peel my skin off? Lastly, I asked for a rubber band and he said to use my locker key band. Are you kidding me? This was def one of the worst massages I've ever received in my entire life and I've gotten more than 30 in my lifetime. The facilities are alright and somewhat clean, but that's all.