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| - We came to Trevi last night for a birthday dinner in a party of 13. I will take the blame for dining with a party of 13 in Vegas for dinner (a bad idea in general, I'm learning). The fountain at the restaurant is really nice and we sat right under it. The restaurant was about half full. Great ambiance for dinner. We sat and ordered drinks. 30 minutes later, after asking about them, they arrived. My wife's chardonnay had lipstick from the previous user on the glass, so I asked for a new glass and 20 minutes later, we had a new glass! We ordered a caesar salad to split (we were in Caesar's Palace, so it has to be good, right?), my wife got the short rib and I got the salmon (both $28). The salad came out quickly, but quite a bit of the lettuce had been frozen, so it was brownish and soggy. The dressing wasn't bad and after seeing a show earlier we were near starving...so, we ate it. The table bread wasn't anything to write home about, but decent.
About twenty-five minutes after ordering, the waiter came back to "talk to the people who ordered salmon." Uh oh. The Italian restaurant was out of risotto (red flag), so he wanted to know what side we wanted instead. I took his recommendation at Alfredo noodles.
The dishes took an hour to come out from ordering to serving. About half of the dishes were warm/hot, the other half were cold. Stone cold. The salmon was dry and chewy. So, right...don't go out with 13 people and you might get a warm dish. The Alfredo was not quite as good as the boxed stuff you can get at the store. Although the dish came with asparagus, they didn't give me asparagus with the Alfredo, so I asked for it. Thirty minutes later, when I was done eating, the waiter told me it would be right out. I told him not to worry about it, but he brought it out and asked if anybody else at the table wanted the "free asparagus". My wife's short rib looked good, but it was also cold. In a normal circumstance, it makes sense to send back cold food that isn't up to a $28/plate standard. But, by this time it was 10:30 and the hangover was starting to creep in with no food to counteract a day of "activity". Note: the branzino was the best dish at the table by far. I can imagine this place being a good experience for two people who knew what to order and had 2 hours to kill under the fountain.
To the waiter's credit, he was very sincere and wanted to do a good job. He apologized several times, but it was clear he had too many tables and his kitchen staff sucks really, really bad. He had his manager come over and it quickly became apparent why the restaurant was missing the mark. She was defensive and told us that she had a horrible week trying to train a new staff with a new menu and that she was trying to manage the restaurant. She offered us another round of drinks on the house, but at 10:50 PM with little food in us, it would have gotten ugly. When I went to the restroom (passing the kitchen), the kitchen staff was clearly irritated that they were still working and I got a glare from a couple of them. Sorry to burden you, guys!
So, why not 1 star? Well, the waiter comped $300 off the bill. That is a lot to comp and it was appreciated. In my opinion, if Trevi doesn't get their stuff together, they are going to have a tough time making it before somebody who knows how to run a Vegas restaurant comes along.
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