I had Mary Kate, the new stylist, do my hair color from blonde to an ashy, gray-brown color.
The first round turned out too dark, as my hair turned out to be more porous than expected. They then invited me back to get the color I had intended to get with a double process color for free!
Overall great, friendly service that genuinely cares about their customer's satisfaction with the result. Nice ambiance, the place smells fantastic, and there's 2 complementary services that you get with each visit. I would highly recommend this place to anyone in the area.