If I could give a -1 star for this place, I would. I came to Buffalo Exchange expecting good quality service, and I was hoping that the bad reviews left online were false, but after my experience, they seem to be true. It so happened that the employee that "helped" me did anything but. I brought in a bag full of clothes that are in style, and met their standards, and the woman behind the counter seemed really eager to turn all my clothes down with a bitchy demeanor. All she did was say, "Can't take any of these." In a rather moody tone. However, I had made a phone call earlier in the day inquiring about their guidelines and everything I brought met their needs. I'm thinking because I came later in the day, I got stuck with a lazy employee who didn't want to deal with all my clothes and didn't want to offer anything because it'd probably be too much work for her. Anyway, I won't be coming back anytime soon. This experience with this woman has left a sour taste in my mouth.