I've been to Cheesecake Factory many times over the years. I have always loved the cheesecake. But have always been underwhelmed with the food quality. I feel the prices don't match the quality or portion size and the menu is too large. If the menu was smaller, maybe the quality of the dishes could improve as well.
This was my first time going to the Cheesecake Factory for Sunday brunch. They serve brunch until 2pm and I was excited to give it a try.
We had a large party of 9 people so it's always hit or miss for good service. Our waiter was very personable and friendly. He was knowledgeable about the menu. I appreciated that there was a nice amount of brunch options, but not too many so as to overwhelm you.
My husband and I both ordered the chicken and waffles. The waffle was cooked perfectly and had a perfect dusting of powder sugar. The chicken prepared with it was about 5 or so chicken tenders which were arranged beautifully on the plate. HOWEVER, the chicken had no seasoning on it at all. So we requested hot sauce and we were brought Tabasco sauce relatively quickly. Then, I requested a glass of water, and I never received it. This is when our service took a turn for the worse as the restaurant got more busy. My husband even asked for a refill on his coffee, and the cup was full of coffee grounds. He nicely requested another and it returned the exact same way. I'm not sure if they were out of coffee filters or what!
So the food was okay per usual. But the service started off awesome and ended poorly as we waited quite a while for our checks. That being said, the young man seemed to be trying his best, but his section was way too large for just one server.
For the location and atmosphere that this restaurant tries to create, they have got to do better with staffing and service in order to have repeat customers.