Updating my review of Mitchell's.
After my review I was contacted by 3 different members of Mitchell's management to tell my experience. They were very apologetic and said they would mail me gift certificates that I could use at any of their restaurant's since I did not live in the Pittsburgh area.
It has been over 2 months and I have not received them or any correspondence.
Apparently the problem with this chain goes higher than the local employees in Pittsburgh.