Very friendly yet very unprofessional. A group of friends and I went in for their Friday the 13th deal and were told our wait was roughly 4-5 hours so we left and came back 5 hours later and were then told that the wait was still 4-5 hours and that we would receive a phone call once they were ready for us. We never received a call and when we called the shop they rudely apologized and said there was nothing they could do and refused to let us come in to receive the same deal even tho we arrived at the shop at 3pm the previous day