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  • Great location but I probably would not stay here again. I took my dog and got to stay at pet stay on the 8th floor for 3 nights comp. I had a hard time finding parking area to begin with. Found parking and was lost to how to get to the hotel registration. I had to walk through miracle mile to get to the hotel registration and the distance is ridiculous if you ask me. Valet park if you are checking in. The pet relieve area is downstairs on the lobby level and it's literally a small patch of grass. I wish they would've made this area bigger. They also never refilled the poo bags for days. You then have to run through running taxis to cross. Just horrible. The staff at the hotel are horrible as well. Our room set was weird as you have to turn to your side to watch tv. The closet is attached to the tv entertainment center. The only thing I liked about the room was the big bathroom as it had a separate tub and the shower. The shower head shot through so hard that it hurts to shower though. Our lamps in the room didn't work and when called the front they transferred me over to the department that takes care of it. I was told they will come but they never came so we stayed in the dark room. I called back the next day and they said I should've never been transferred?? What??? I asked what time they are coming to fix it as hotel agreement said that I had to be in the room with the dog when staff come in and she said she didn't know. How do you expect someone to follow your own policy, but you don't know when you are sending someone? I argued with the dumb chick as she put me on hold and said 10 minutes. Maintenance guy came promptly and fixed the problem. I then called housekeeping and made an appointment to clean our room between 12:30-1:30PM. I waited patiently and no one came. I called back at 2:30PM and cancelled as I will not just wait for housekeeping while I'm in Vegas. I also went to their pool. They have 2 big pools and live DJ, which was cool. If you think you are gonna swim, forget it! Everyone is holding their beer in the pool standing up like sardines. I ordered drinks with my girls and they were $15 each! Luckily our waitress was nice but it's pretty pricey. I have been a faithful customer to the Harrah's organization and have been very happy with their hotel and service, but Planet Hollywood doesn't cut it.
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