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  • My tire pressure was low and I discovered my tire had gotten a nail in it, so I called around to see who could fix my tire for a reasonable price. I called BIg O and they said they don't charge for that, since its such a minor repair. So I decided to go with them. I was busy working so my boyfriend on his day off, took my car down there for me to get it taken care of. He noticed it was pretty busy, he ended up waiting almost 2 hours, finally they told him it was all done and informed him that I needed new tires and gave him a quote. So a few days later I noticed my tire pressure going down again, and my boyfriend checked it and saw a nail. The same nail that he took it in to get repaired for, so basically they did nothing but try to sell him some tires and make him waste 2 hours waiting on his day off, and I was driving it unsafely for the rest of my work week. Yes he should've checked the tire upon leaving Big O, but generally when someone tells you the jobs done, you believe its done. Or else what was he waiting for? I guess thats what you get for free ..nothing. So I do not recommend going there for any service if this is the way they do business. Terrible way of doing business, terrible service..dishonesty is something you don't want when taking your car in for service. If they would have done the work, we probably would've gotten my tires from them also. But now, never again will I go to a Big O. Beware.
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