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  • I was mailed a couple coupons for Rosati's and my wife is from Chicago and couldn't wait to try a "Chicago Style" pizza place only a hop skip and a jump away from our home. We often visit other "Chicago Pizza" places in the area and we had hoped to add Rosati's to our list of favorites. Unfortunately never again! On 08/22/2017 at exactly 5:05pm I placed an order with the Avondale Rosati's Pizza location for delivery. We used our coupon, "Big 18" for an 18" cheese, 18 wings, and a 2L of Pepsi. AFTER coupon, tax and del chrg the total was $35.63 before tip. The young lady who took the order was very pleasant and quoted me "within the hour." We wait the hour and at exactly 6:11pm (hour and 6 minutes) I called back and asked what the status was. Same young lady answered the phone and was again very pleasant and said that the order was out for delivery. GREAT! No problem. According to google maps I live .8 miles from this location so I didn't suspect that it would take 30 minutes to deliver. Well we waited another 28 minutes exactly before calling back at 6:29pm to get the status again. The same nice gal on the phone let me know that the order left the shop and was out for delivery at 5:30pm. So at that point I started to ask questions as no one wants a thin crust pizza thats been in a bag in the backseat of a car for over an hour. The gal said that she would reach out to the driver and find out where he was. We waited another 10 minutes and the driver finally showed up at exactly 6:39pm. I got the food inside and called the family over. We opened the box and the pizza looked exactly like you would imagine an hour old pizza sitting in a hot bag to look like. I made my 4th call to the restaurant at 6:42pm. The same girl that had been answering the phone all night went and got me a manager. The "manager" was anything but. After explaining the situation her response was, "hum, thats weird. What would you like me to do?" I told her that I would like my food remade as I had ordered it and brought out to me in an edible state. She stated that they could either remake the food and it would be another 45 mins to an hour before I got the order, or they could put a credit on file. At this point it was 10 minutes shy of a 2 hour experience and I asked for the credit. She started gathering my information and said that she would be willing to leave me a $15 credit for next time...... $15!!! As my order was $40 and garbage I didn't feel that was acceptable. She was having a side conversation with a man in the building as I could hear them going back and forth while I was talking. I was placed on hold for a short while before the "manager" came back on. She stated that, "Sir you have two options, you can either get a $20 credit or we can remake the order and redeliver it." At this point my wife was already on her way out the door to go get something else to eat and the food we had was absolute garbage so I opted for the remade order. Before hanging up this woman had the audacity to inform me that they would require the whole order back!!! Wow she really knows her customer service! I boxed and bagged everything back up and the wait continued. At EXACTLY 7:16pm (2 hours and 11 minutes after I placed my order) we got an edible "18 pizza and 18 medium wings. All in all I can tell you that if we ever order from you again, it won't be for a long time. Easily the worst experience I've ever had ordering delivery pizza. I also wish that I would have just ran over to Costco because for a $10 pizza from them is about 100 times better than what we ended up getting. Also looking over other reviews it appears that others are having the same issues. Whats even better is that they only seem to respond to 5 star reviews and could care less about feedback.
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