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| - Here is my updated review. I've kept my my original review is below (which I had given 5 stars), in it's entirety.
UPDATE: June 17:
I had brought my phone to Gamerama/iRepair to fix my shattered screen and LCD display. When on the phone asking for a quote, I was explicitly told by the representative on the phone that the price included a tempered glass screen cover (and he even said it had a value of $20). So, I stopped in, had my phone repaired very quickly, even mentioned to the guy at the counter that I was happy to have the "unbreakable screen" included as he completed the sale and I left happy.
Fast forward 3 weeks: My phone face-planted onto my hardwood floor from a the seat of a regular-height chair. I brought my phone back to Gamerama to quote me on a new repair. In the time between, I no longer had my receipt (which is their warranty slip) but I was advised that that didn't matter and it only covered function, not physical damage. I mentioned to the employee (a different guy from my original visit the month before) that I was told it had a tempered glass protector applied and didn't know why the screen would damage. The new guy told me that there was ***no*** tempered glass screen applied. I told him I was told twice about it--once during my over-the-phone quote and once when I completed the sale. He confirmed again, "no." Althought I understand and accept that I was the one responsible for the phone dropping, but with a tempered glass cover, the screen should have survived a light impact drop from less than 2-feet above ground. Had the tempered glass actually been applied as I was told **TWICE**, I believe the LCD would have been saved only requiring me to replace the glass.
I was quote for a while new repair job at $130 cash. (I paid $158.20 including tax during my previous visit). While I thought this was fair (they run a business after all) I was so irked that they barely acknowledged that they lied about the tempered glass that I decided not to proceed with the new repair. I actually recommended this place to two friends since my first repair in May, however I've since retracted one of those recos I made and told them my second visit wasn't so great.
IF YOU USE THIS PLACE: Make sure you have the work itemized in writing and signed-off on at the time of payment. I left with a sour taste about this place because of their dishonestly. Fun fact: the guy who repaired my phone the first time was also behind the counter again (though not serving me) said that even if there was a tempered glass protector, it wouldn't have helped. Funny since HE IS THE ONE WHO TOLD ME IT WAS APPLIED!!!
The actual face-to-face interaction with customers is pleasant and professional. I understand that I needed to be treated as a new sale and my previous patronage wasn't necessarily relevant in getting a discount. But the lie is annoying and bait-and-switch is illegal--They told me it would (and did) have tempered glass--but they actually never applied it! I'm so irked that I will have my phone repaired at the shop up the street from my home that is about $20 more and probably won't offer me a cash price.
ORIGINAL REVIEW - MAY 27, 2016
Gamerama/The Repair Store provided speedy service at a very reasonable price.
I shattered the screen and damaged the LCD of my iPhone 6. I brought it to Gamerama/The Repair Store and it was ready the next day (or sooner, if I wanted).
It cost me $139.99 to fix both issues, and they included a tempered glass protector to prevent me from causing the same damage again.
The value and speed of their service is excellent. I will certainly recommend them to anyone who experienced external damage to their phone.
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