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  • I'm visiting the Charlotte area with my children on business this week. I picked this place b/c of the kids eat free meal on Mondays per adult entree plus it was only 10 minutes away from my hotel. We were eager to try something new... This was my 1st and last time going to this place. 1st when I went to place the order as I was asking my children if they would like fries and apples with their dinner the waitress says "you can't make substitution on a free meal" ... I turned to her and said I never asked you for a substitution. However If my children don't desire to have something I wouldn't ask you to bring it. So at that point I feel like were already off to a bad start with the waitress. I place my order. She brought out our salads quickly and literally less than 2 minutes later all of our food is brought out by another server... I'm like really we had just got our salads on our plates and started eating good... We weren't ready for the entree yet. So what do you do? It was so unexpected for me that I didn't even say anything as my spaghetti & cheesy bread just sat there and got cold. Along with the chicken tenders and fries. In the back of my mind I'm thinking about my options here ask them to take it back while I eat & bring it back later... or ask them to reheat once I'm done or what??? I just left it alone and we ate our food cold. My daughters never got their drink for the kids meal. Then to the put the icing on the cake as the waitress delivered the bill I had turned to grab my wallet out of my purse & she took the entire plate of french fries that the children had not finished eating & were also planning to take with them. (The kids were at the restroom when this happened) So the kids come back and are like "Wheres the fries Ma" She took them.... So I told her she took them and that they weren't even finished eating their food...I had planned to get a carryout tray for it. She said I'm sorry I thought you were done. There was no I'll get you a small order of fries to replace that. Or nothing to fix what she did just an I'm sorry. So I'm fully convinced..... Wont be eating here again...
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