Can I take stars away? Because that would be my initial review. I actually asked my Dr office to send an order to another imaging facility due to my frustrations with SimonMed and not wanting to deal with the hassle. Carrie S (from simonmed) is the reason I returned for the imaging my physician ordered. After speaking with quite a few people who were unable to help me, she managed to make this crazy frustrating experience bearable. She was not only polite and kind, but understanding. The appt itself was great; the staff were very friendly. IF you can get past the initial scheduling, your experience should be fine. Hopefully someone like Carrie will be on the other end to assist you.