This is by far the worst pharmacy ever here and I'm not sure why I keep going back, I need to stop but I guess I keep thinking it will get easier, they will know who I am, I don't want to have to deal with moving everything.
1. They screwed up the dosage of my 8 month old medicine and then made it difficult to get it fixed.
2. They argued with me that my other daughter didn't have insurance even though she was convered under the same as the rest of the family but the lady kept ringing it in wrong and then finally told me it was my benefits fault, and then I get another call back after I had already called my benefits to complain saying oops we shouldn't have yelled at you we rang it in wrong.
3. My husband had a heart attack and we were on our way home from the hospital after he had to have four stents put in his heart and dropped off the prescriptions and then they call him and say they can't give him the meds because they don't have authorization and he needs to call and sit and get it. I got on the phone because my husband was in no condition to talk and said "you have got to be kidding me, you want the heart attack patient that just got out of ICU to sit on the phone and wait hoping a doctor can help with an authorization he doesn't understand." They said then they would try. Then when I went after an hour to pick up the meds, they only had three of the four for him and said we had to come back. Then called us to tell us 15 mins later to come back. Not good service.
Overall I am not sure yet where I am going to transfer all our prescriptions too but have to find somewhere because my husband is on four monthly, my baby on 2 monthly and my toddler occasionally and me as well monthly. Overall that is a lifetime of a lot of money for having to argue what seems to be monthly.
Ugh