Misread my confirmation and I showed up late, 30 minutes after closing (on New Year's Eve no less!) Also changed bikes and wanted gear for my wife, not requested at time of rental. Craig was more than friendly and accommodated my riding desires in every way. Took time to show me all the great things about the Trophy and gave me some fantastic tips on getting around to the sights I wanted to see. I never felt rushed even though he had every right to rush me. Excellent bikes but it's really the great service you should go to Freedom Cycle rentals for. Thanks guys!