Received a Cars.com offer for our 2017 Ram 2500 Mega Cab 4x4 Laramie. Was contacted by buyer Andie and expressed my husband's concerns with selling to a dealer. After finally convincing my husband I let Andie know we would be heading down to make the deal in a few days. I made sure to send copious photos of the truck as we live in Northern Arizona - not close to Mark Kia at all.
Confirmed two days prior with Andie, everything was ready to ensure there would be no issues for my husband. I was working late and he would have 4 kiddos.
To this point, I was proud of me for being proactive and getting everything squared away.
Bad news, it was not a straight forward process. Extremely poor customer service and a manger - Michael who refused to honor the offer made.
Why? There are 2 open Ram recalls. Super funny I know that, I'm not in the auto industry and found that information. You know how? With the VIN. The same VIN that resulted in the offer made to us.
My husband was less than pleased (understatement)
So instead of supporting a smaller locally owned dealership we're headed to CarMax.
I can't beleive it, what a colossal waste of a lot of people's time. A lost opportunity to gain a long time and loyal customer. I'm working on becoming a partner in a practice - funny how customer service and communication lessons are valuable no matter your industry.
To be fair I did reach out to Andie and Michael. I promised an honest review and expressed my disappointment. I was told the general manager would be contacted. Too little, too late.
Overall poor communication and service.