DO NOT HIRE!!!
Sent by Lowe's to repair my refrigerator, they assured me they would call a few days later after replacement part arrived. As they never called, I started trying them, took 3 days and at least 5 tries to speak with anyone. All Desert then informed me that the tech had reported fixing the refrigerator & closed the service order. They basically told me to piss off & if I wanted them to return & actually fix something I needed to begin a new service request with Lowe's. I had to begin the process entirely over again (of course I went with a different company). In total, primarily because of their BS, My family was without a Fridge for 24 days.
Absolutely do not use this company if you actually want your appliances fixed.