4.5/5
I've been here a few times. The first was to update my dog's license. The second was when a friendly little lost cat followed us back to our house and we wanted to scan it for a microchip to locate the owner. The customer service desk operates through the number system. You grab your ticket and wait for your number to be called. There are a couple benches to sit on while you wait. We didn't have too long until we were called up, maybe 15 minutes or so.
Unfortunately the little cat did not have a microchip but Evie the front desk agent we worked with was kind and friendly. I was able to send her a pdf of the flyer we made and she posted it at this facility and forwarded the info for the West location to post.
We weren't considering this option at all but she also mentioned that if we were to relinquish the cat it would be $96. Seems pretty steep to me but I totally understand why they would charge to give up the animal even if you were a Good Samaritan and took it in when it was lost and looking for its owner. I can't imagine how even more overcrowded they'd be if they accepted any animal that came in as an owner surrender for free. You also have to give them a break too for they'll have to cover the cost of feeding and caring for the pet.
Luckily, this story has a happy ending for the owner contacted us when she saw one of the flyers we posted in our neighborhood and the little kitty was reunited with his family.