Starbucks is the place I count on everywhere I go. Within the United States. In other countries.
This had to be the worst Starbucks experience ever. I didn't mind the slow service and expensive prices. I did, however, very much mind:
1) the cashier who was bad mouthing customers. She did not care that all the customers in line can hear her complain to her coworkers about how customers made their work more difficult.
2) the attitude the barista gave me.
Side story: I'm lactose intolerant and Starbucks is the only chain coffee shop I know that still doesn't offer free soy milk. Usually I'll ask for a splash of soy milk to my coffee and most times they'll give it to me free of charge since I just want a little bit. Sometimes they'll charge me the 50 cents, but they give me a lot of soy milk, so that's okay.
I forgot to add soy milk when I ordered so I asked the barista. All she said to me was "pay 79 cents". I was already irritated by the cashier. It was also early in the morning with a long line and now attitude. I explained to her that I'm lactose intolerant and basically can't use the "free" milk as creamer. She looked at me and said "then pay 79 cents". Her tone did it for me. I lost my cool and shouted "Are you friggin' serious? I just want a little bit of soy milk" and showed her my cup that was brimming with coffee. "It's company policy. If you want it, pay 79 cents." I walked off before potentially hurling my coffee at her.
At the sugar table, a lady who overheard the conversation told me that this is the only Starbucks she knows that charges for every little thing. Then she realized that the barista had forgotten the toffee nut syrup in her coffee. She asked the barista and it was déjà vu all over again. The lady told the barista several times that she already paid her 79 cents for the toffee nut syrup. I had my flight to catch, so I wished the lady good luck and walked out of there.